Emotions are an underestimated component in a business environment. However, an individual that possesses a high emotional intelligence quotient has the ability to engage in a much more effective communication, managing successfully any crisis and organizational conflict.
Emotional intelligence is a highly relevant component of an effective communication because it involves three aspects that are crucial to achieve this goal. Having high social insight and empathy to listen actively and understanding each of the members of the organization are necessary in order to motivate them effectively. It is also required to have a high level of interpersonal assertion, in order to identify and control one’s own emotions and be able convey the message clearly and proficiently. Finally, leadership is a crucial component to establish a valuable communication, not only in authorities in the organization, but in every member, since leadership allows the individual to influence and persuade others to move towards the achievement of the organization’s goals.
In order to take advantage of the benefits that emotional intelligence embraces, an organization should make it a goal to identify and hire only personnel with a high emotional intelligence quotient. Additionally, the organization should invest in improvement coaching to enhance this ability in their staff. By increasing the knowledge of emotional intelligence and developing these skills, the sensitivity in each member of the organization increases, which, in turn, enhances the value of the organization in its entirety.
Ron Kendig
Mariana Ciaburri